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Download the Application for Employment
Per Diem Civilian E-911 Dispatcher
- Type:Per Diem
- Salary/Pay Rate: $20.64/hr to $25.36/hr
- Posted Date:02/27/2018
TOWN OF DEDHAM - E911 DISPATCH CENTER
- High school diploma.
- One year experience in responsible position involving work with the public.
- Some communications experience helpful.
- Certified in enhanced 911 systems through the Commonwealth of Massachusetts.
- Certification in CPR, first aid, and police and fire dispatch.
- Certification by state Criminal History Systems Board
- LEAPS and PAMET certification.
Knowledge, Ability & Skill:
- Working knowledge of layout of Town and surrounding communities.
- Familiarity with related rules, regulations, orders, policies and procedures.
- Working knowledge of computers and electronic data processing; ability to type and operate computer at efficient speed.
- Basic understanding of emergency operations and familiarity with Town By-Laws.
- Ability to learn communications systems’ techniques; handle emergency situations calmly, promptly and efficiently while under stress and think clearly in a crisis situation.
- Ability to read, write and speak English clearly and give clear directions over the radio and phone.
- Ability to attend to a number of details occurring simultaneously.
- Excellent communications skills.
Duties and Responsibilities:
- Receives requests for routine, public safety and emergency services; dispatches safety, service and other appropriate personnel to calls as required; coordinates back-up support activities via radio.
- Determines priorities among calls for service; keeps supervisory personnel aware of priority calls and equipment status.
- Answers all incoming calls; receives pertinent information and provides assistance or makes referrals.
- Maintains constant and diligent monitoring of the radio system.
- Maintains police and fire incident reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
- Updates files, and maintains accurate, detailed records, logs and other pertinent information.
- Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulance companies, highway departments, towing agencies, hospitals, etc.
- Participates in training, developing competency in all phases of dispatching, including the operation of computer aided dispatch system.
- Performs similar or related work as required, or as situation dictates.
Submit resume and cover letter
to Miriam Johnson, Human Resources Director
by email at email@example.com.
The Town of Dedham is an Affirmative Action/Equal Opportunity Employer