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Community Access Professional
- Type:Part Time
- Salary/Pay Rate:Pay Range starts at $26.84
- Posted Date:03/06/2018
The Dedham Public Library is seeking a part-time Community Access Professional to join our customer-focused and service-oriented library team. This professional will help facilitate the best possible experience with all technology, digital content, equipment, and resources available at the library for patrons and staff.
Reporting directly to the Library Director and the User Experience and Access Manager, while working closely with the rest of the library team, the Community Access Professional will assist patrons and staff with any technology, including troubleshooting network issues down to being able to answer ‘How can I stream this on my phone? and “Why didn’t this print?” with a smile. They will be involved in the conception, design, and execution of new library resources, features, programs, and experiences. They will do community outreach, working to facilitate access, communication, connection across the Dedham community. They will perform all other library work (circulation, reference, and programming) and participate in special library projects as required or necessary.
-Superior communication skills.
-Experience working effectively with a diverse user community inclusive of all ages, abilities, and backgrounds.
-Kindness, patience, flexibility, and enthusiasm for learning new systems and technology.
-Experience managing and troubleshooting LAN networks, WIFI systems, and other general computer hardware.
-Oceans and eons of patience for all customers, internal and external
-An enthusiasm for meeting people and the ability to demonstrate how the library can support their goals
Bonus points for:
-2 or more years working in a library
-Experience with Active Directory, lPv4, lPv6, & LDAP
-Non-English language capabilities
-MLS degree from an ALA accredited program.
Part-time position: 20 hours/week in evenings and weekends
If interested, please email your resume, cover letter and desired salary to Miriam Johnson, HR Director at email@example.com.