Temporary Email Interruption - August 20, 2025
NOTICE: Email services for all Town departments will be temporarily unavailable on Wednesday, August 20, 2025, as our IT department migrates to a new email system.
During this maintenance window, all Town email addresses (including public safety departments) will be offline while we transition to our upgraded system. IT teams are prioritizing the transition of our public safety teams and first responders to ensure the shortest interruption possible.
If you contact any Town staff during this time and you receive an error message or your email bounces back, please call us directly. Staff phone numbers are listed on our Staff Directory page, searchable by name or department.
Why is this happening?
- All email addresses will be updated to remove hyphens
- Example: name@dedham-ma.gov will become name@dedhamma.gov
For urgent matters during the outage, please:
- Call the main Town Hall phone number: 781-751-9100
- Visit Town Hall in person (we are open until 7PM every Wednesday)
- If this is an emergency, please call 911
We apologize for any inconvenience and appreciate your patience as we improve our email infrastructure.
